How to Surprise and Delight Your Members on the Day of an Appointment
In this post, we outline seven key practices your team can implement now to surprise and delight your members on the day of their appointment.
7 Pre-Appointment Actions to Support a Phenomenal Patient Experience
In order to provide your patients with a world-class experience, it's important to take these seven preparatory steps before they arrive.
Do You Need a Designated Patient Experience Manager?
Unsure if you need a designated patient experience manager? Here we explore the advantages and disadvantages of having one to help make your decision.
What Is the “Perfect” Patient Experience?
What does the perfect patient experience look like? Learn about the key components that set membership-based medicine apart from traditional care.
How to Attract More Millennial Physicians, Staff, and Patients
As the largest living generation, Millennials are a vital part of the future of concierge medicine. Here's how to attract and engage them in your practice.
How to Recession-Proof Your Concierge Medical Practice
No one can predict when or how severe the next recession will be, but there are steps you can take now to help your business weather any storm.
The Value of Handwritten Communication
“I would have written a shorter note if I had more time.” This popular quotation of contested origin brings to mind a […]
How to Communicate Increased Membership Fees
If you're wondering how to set private practice fees, that's just half the battle. Next comes communicating the price increases without scaring people away.
Having a Tough Time Finding Medical Office Staff? Ask Your Patients
Medical office staffing is always challenging, and it can be even more difficult for concierge practices. Learn how to empower your patients to help.
Things to Consider in Concierge Membership Structures and Practice Modeling
In this post, we discuss the potential benefits and downsides of a tiered pricing model.
What Additional Services Should Your Concierge Practice Offer?
Non-core offerings may be right for some but not others. We look at potential benefits of expanded offerings that you can evaluate in your unique situation.
How to Nail Succession Planning in Healthcare for a Profitable Exit
Succession plans are important for any business, but succession planning in healthcare is especially important, and it takes longer than you think.