Strategy, operations, and patient experience from PPA members and the editorial team.
A recent PPA Operations Leaders Call tackled the three systems that determine whether a growing concierge practice stays personal or starts feeling like a call center: year-long communication calendars, new patient onboarding, and annual renewals.
Scaling a concierge practice without losing its culture depends on a clear long-term vision and a brand bigger than the founder. Priority Physicians COO Joe Rizzuto on how to grow on your own terms.
A group of older adults perform resistance band exercises outdoors to illustrate training for the bone-muscle unit.
Learn how physicians use a clinical decision framework to evaluate the mixed NHS-Galleri multi-cancer screening study results despite incomplete evidence.
Learn four hiring principles from a concierge practice COO that help entrepreneurial physicians scale a practice without costly mistakes or rushed hires.
Most concierge and DPC practices are told to market like a business with no one who owns marketing. Three low-lift medical practice marketing fixes, from your Google Business Profile to patient attribution, are the place to start.
A waitlist is one of the best problems a concierge or DPC practice can have — and one of the easiest to waste. Here’s how a deliberate content marketing strategy turns a passive queue into a warm pipeline of prospects ready to onboard.
Discover a practical three-part framework for travel medical planning that helps physicians protect themselves and their patients on every trip abroad.
Learn how a patient experience manager saves your team time and boosts patient retention in growing membership medicine practices.
Learn how private practice profitability helps physicians prevent burnout and deliver the kind of personalized care that keeps patients coming back.
Discover why physicians are turning to functional and integrative medicine to tackle chronic disease with evidence-informed and lifestyle-first care.
Master the five-star service methodology that helped one physician build a membership medicine practice spanning four locations in two decades.
Learn how concierge practices use patient feedback and NPS surveys to build loyalty competitors can’t replicate in this guide to patient satisfaction.
Explore proven strategies for scaling your medical practice beyond a full patient panel and maxed-out schedule without sacrificing control or capital.
Your best performer might be poisoning your culture. See how the Entrepreneurial Operating System identifies who truly belongs in your physician practice.
Healthspan medicine isn’t about cold plunges and supplements. Learn why emotional readiness and metabolic health are the true foundations of longevity.
Transform your private practice with hospitality-inspired patient experiences that build loyalty, drive referrals, and justify premium fees.
Your concierge practice marketing reaches 5 crucial audiences you might be overlooking. Discover who they are and how to convert each group effectively.
Concierge medicine Medicare guide: Learn five lessons from physicians on membership fees, opting out, compliance, and structuring your practice correctly.
SEO for doctors helps independent physicians compete with corporate healthcare, attract ideal patients, and build sustainable practice growth.
Private Physicians Alliance evolved its mission from independent to entrepreneurial practices, focusing on physician-led operational control over ownership percentage.
Culture drives brand in concierge medicine. Learn how exceptional patient experience depends on strong internal culture over clinical protocols alone.
There are numerous things to consider when setting a concierge physician’s salary, and while there’s no step by step guide, here are a few tips to help.
Two successful concierge physicians share costly pricing mistakes and proven strategies for overcoming physician pricing fears while optimizing practice revenue.
Advanced cardiac CT imaging reveals hidden cardiovascular risks that calcium scores miss. Learn how AI-enhanced plaque analysis transforms patient care in concierge medicine.
Transform healthcare through membership medicine with PPA’s physician-led network. Join entrepreneurial physicians building thriving practices beyond insurance.
The language used in healthcare shapes medical perception. Here’s our take on four “medical” terms that should be replaced with more fitting alternatives.
Technology is ever advancing, and with it come innovations in medical screening and assessment tools. Hear about some of the latest tools here.
Telehealth surged in popularity during the pandemic, but is it still a relevant offering for membership-based practices today? Explore the considerations here.
The skills that make great front office staff differ from those that make great doctors or nurses. We discuss what to look for and where you can find them.
How can you use patient experience training to help your medical staff deliver top-tier service? Here are seven simple steps to take today!
In this post, we outline seven key practices your team can implement now to surprise and delight your members on the day of their appointment.
In order to provide your patients with a world-class experience, it’s important to take these seven preparatory steps before they arrive.
What does the perfect patient experience look like? Learn about the key components that set membership-based medicine apart from traditional care.
As the largest living generation, Millennials are a vital part of the future of concierge medicine. Here’s how to attract and engage them in your practice.
No one can predict when or how severe the next recession will be, but there are steps you can take now to help your business weather any storm.
“I would have written a shorter note if I had more time.” This popular quotation of contested origin brings to mind a fascinating paradox that unfolds everyday in primary care. The less time you have, the longer the letter; or, in virtually all cases for traditional primary care,
If you’re wondering how to set private practice fees, that’s just half the battle. Next comes communicating the price increases without scaring people away.
Medical office staffing is always challenging, and it can be even more difficult for concierge practices. Learn how to empower your patients to help.
In this post, we discuss the potential benefits and downsides of a tiered pricing model.
Non-core offerings may be right for some but not others. We look at potential benefits of expanded offerings that you can evaluate in your unique situation.
Succession plans are important for any business, but succession planning in healthcare is especially important, and it takes longer than you think.
Concierge physicians have a lot to juggle. Here we share why balance is important and practical tips to protect doctors’ work-life balance.
Medical practice performance metrics provide you with benchmarks that might lead you to examine your operation. Read here:
Many things about traditional healthcare are broken. And for those of us trained in the industry, so often we’ve been indoctrinated with a discouraging thought: That’s just the way things are. But as concierge and DPC practices, you’ve started to break the mold. You looked at the
If being present in your practice and at home is a priority for you, balance is a delicate dance you perform daily. Read here:
Physicians often fall into four mindset traps that lead to undervaluing themselves and their services. Learn what those traps are and how to change them.
In most concierge practices, determining the right fee structure to charge your members is often a sensitive, stress-inducing exercise. Many of us think of it like the opening game of The Price is Right. To advance, you must get as close as possible to the correct price, but if y
You can be direct and authentic in your marketing without cheapening the physician-patient relationship while still communicating its unique value.
Concierge doctors share some common mistakes they’ve made while running successful practices and the lessons they’ve learned from them.
Travel assurance networks benefit both traveling patients and practitioners. PPA connects physicians with a coast-to-coast trusted networking alliance.
A job scorecard approach to hiring gives you the ability to confidently qualify candidates for your practice.
As a private physician — and a business professional — you’re probably familiar with the concept of search engine optimization (SEO) and its potential benefits. But whether you’re an SEO expert or novice, there are some big changes happening in our niche of the medical industry t
Physician burnout is not a new phenomenon. Burnout is prevalent enough that a great deal of advice, education and even research exists to help physicians and organizations address it. The American Medical Association defines physician burnout as “a long-term stress reaction chara
Learn how key person disability insurance protects multi-physician medical practices from lost revenue and recruitment costs when a partner stops working.
Why do travelers choose to stay at Ritz-Carlton hotels instead of Motel 6 when they vacation? Either way, they get a room for the night and access to the sights. So why would they shell out for such an expensive stay? The answer is in the experience. At Ritz-Carlton hotels, trave
There’s a good chance your definition of “success” has drastically evolved since you first started your journey in medicine. Milestones like graduating medical school, completing your residency, and becoming board-certified probably felt like the most monumental and challenging e
If there’s one universal truth about healthcare, perhaps it’s this: medical insurance is complicated. The compliance and regulations requirements involved with Medicare can be especially headache-inducing. Concierge physicians who accept Medicare while also charging a membership
Strategic decisions and timing are two sides of the same coin. Typically, the bigger the decision, the more important it is to get the timing right. Sometimes, though, we mistake “right” timing for “perfect” timing. It’s a classic case of letting perfect become the enemy of good,
There’s an interesting dynamic at work in every award show. The room is filled with successful individuals being praised for their exceptional solo performances or achievements. A winner is announced and the audience applauds them as they approach the stage to receive their award
Every good story has a backstory, and few physician entrepreneurs are as talented and energetic storytellers as the guest of a recent episode of the PPA podcast, Dr. Jordan Shlain. Dr. Shlain is the founder of Private Medical, a highly successful, membership-based medical practic
When it comes to starting a new business, there’s no teacher better than experience. But in the highly complex field of medicine, there’s not much room for error. So how does a physician get started with a membership medical practice? Dr. Vivek Sinha offers his expert perspective
Perhaps the biggest advantage of membership-based medical practice is the smaller ratio of patients to doctors. Both sides of this relationship would agree that the benefits of more time per visit and less red tape in terms of procedural paperwork translate to a better patient ex
As interest grows in concierge, membership-based models of clinical care from practicing physicians and patients alike, the trend has begged the question: Do doctors only become concierge physicians for the money? In the second episode of the PPA podcast, Dr. Scott Pope sits down
As membership-based, concierge models of primary care grow around the country, a growing number of physicians are considering making the switch. As with any venture into the unknown, these doctors often face a number of questions about the nature of practicing medicine in a non-t
While many physicians have made the switch to a concierge, membership-based healthcare model, many more are on the fence or considering it. In a recent episode of the PPA podcast, Dr. Scott Pope sits down with Dr. Carlos Jorge to discuss some of his key considerations as a physic
A recurrent point of discussion with our recent guests on the PPA podcast is the nomenclature of concierge medicine vs direct primary care. Like many other parts of the healthcare industry, the jargon is open to interpretation based on where one may be standing, but to dissect th
In the growing field of membership-based medicine, building relationships with your members is not just a prerequisite to success – It is success. As such, one of the most important components of establishing a successful practice is building and sustaining a valuable brand. In a
It’s fair to say that most of us, doctors included, didn’t see the Coronavirus pandemic coming. But in an interesting wrinkle, it turns out that those physicians practicing in membership-based, concierge models of care may have been better prepared to deliver health care to their